Latest Blog Articles


 

Keeping score with NPS

What do Qantas, Lego, Vodafone, Apple and The Icehouse have in common? All of them are organisations which use NPS to gauge client and customer satisfaction.

Read More

Introducing The Icehouse… Simon Rogers, Operations Executive

In our regular series,  we’re profiling key members of The Icehouse team, so our wider network of alumni, programme and workshop participants, partners and friends get to know us ...

Read More

Customer experiences – The competitive edge

Increased sales and profits through great customer experiences – it’s not rocket science, explains Bill Bain, one of The Icehouse's fantastic business coaches. This article ...

Read More
1